Due to the Holiday Season there will be extended turn around times

FAQS

HOW DO I FIND OUT THE PRICE IN MY CURRENCY? 

On a mobile there is three lines on the top right which is a drop down menu. At the bottom of the menu there is an option to change to your currency. On a computer the option is on the top right and says AUD, click that and choose which one you need.

HOW LONG DOES IT TAKE TO GET MY PIECE?

All custom orders take roughly around 4-6 weeks to create. If you buy a piece already made it will be shipped within the next 7 business days. Shipping will then take around 1-2 weeks (international takes an average of 4-5 weeks) as we are located in rural Australia.
If your piece has inclusions (ashes,breast milk etc) then the turn around time starts from when receive your inclusions

WHAT SIZE DO I NEED?

1.25 inches will fit a 5 & 6 week baby, 2 inches will fit a 5 - 8 week baby, 2.5 inches will fit a 5- 10 week baby, 4 inches will fit a 5 - 12 week baby, 5.25 Inches will fit a 5- 15 week baby.

WHAT IF I DON'T WANT A SPECIFIC AGE?

We have two babies that represent a baby for any age. These babies are available in a small size or a larger size. Our small size is approx. 1.5cm long and our larger option is approx. 3cm long.

WHAT DO THE DIFFERENT COLOURS LOOK LIKE?

As each piece is handmade it is hard to tell you exactly how the colours will come out but each custom heart listing has a colour example. We also have many colour examples on our Facebook page.  https://www.facebook.com/mymissingpeace/

COLOUR OPTIONS FOR JEWELLERY, STATUES AND BABIES 16WEEKS +..
We have a page with over 50 different options. Please contact us if you like one but aren't to sure https://www.mymissingpeace.com.au/pages/colour-choices

 

WHAT COLOUR BABIES DO YOU HAVE?

Our 5-week baby comes in a peach colour only and there is no glow option available.

Baby’s between 6 – 12 weeks are available in white, pink or blue and there is also the option to have these in white glow also. Our older baby’s, 13 – 15 weeks are available in white, pink and blue but unfortunately there is no glow option

WHAT COLOUR’S ARE AVAILABLE FOR TINY HEARTS AND BUTTERFLY’S?

Hearts: White, pink and blue.

Butterfly’s: White, White and pink, White and blue, White and Purple

I WANT MULTIPLE BABIES IN ONE HEART, CAN I DO THAT? 

Yes, all hearts have the option for an additional baby, depending on age. If you are wanting to have more than one baby in your heart you will need to order the heart based on the older baby. For example if you wanted a 12 week and 6 week you would need a 4 inch heart to fit the larger baby, or if you want a 5 week and a 10 week you will need to order a 2.5 inch heart. When you place your order remember to make sure you add any extra babies to your cart.

DO YOU SHIP TO ME?

I ship worldwide xx

HOW DO I CUSTOMISE MY ORDER?

If you are ordering a custom heart you will be in the custom heart section. Once you select the correct size the page will load up all your options for you to be able to customise, including colours, ages, inclusions or extras.

CAN YOU DO PAST 15 WEEKS?

Unfortunately, we currently only have the option to 15 weeks for an exact size inside a heart.

But we do have the option up to 22 weeks for a remembrance baby which you can find HERE 

Or others have used a baby for all ages and added names and dates to the hearts

CAN YOU ADD INCLUSIONS?

Yes, we sure can. There are certain inclusion that we are able to include which includes:

Breast Milk – Amount required -30ml

Ashes – Amount required – ¼  to ½ a teaspoon

Cord Stump – can be with clamp

Hair – Amount required -1 lock

Placenta – Amount required -1 dried pill (must be dried)

Any inclusions that are not used whilst making your order will be returned to you.

YOU ARE SOLD OUT HOW DO I GET ONE?

Don’t worry, we restock very frequently, but if you see a product you would like but we are out of stock, please join our mailing list. This will ensure that you never miss out on re-stocked product release or new product releases. To join our mailing list, simply head to the bottom of the website where it says newsletter and enter your details.

CAN I GET A REFUND?

In some circumstances a refund is available. To see if you r order is eligible for a refund please read our Refund Policy - https://www.mymissingpeace.com.au/pages/refund-policy. If you are able to obtain a refund the usual processing time is up to 10 business days.

WHAT FONT’S WILL YOU USE?

We use a variety of different fonts. Once we have your order, we will select a font that looks the best depending on the letters used. There is no standard text, it is at our discretion to what suits the letter combination.

 

WHAT COLOURS ARE AVAILABLE FOR THE HEARTS AND OTHER KEEPSAKES?

The current colour options are available on the listings.