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FAQS

WHY DOES THE PRICE CHANGE AT CHECKOUT? 

Currency conversion is confusing
Don’t panic though we are here to try to explain!
Have you gone to check out and noticed that your checkout price jumps up dramatically?
This is due to the checkout needing to be in our currency which is AUD. The price on the website shows your currency and the checkout shows what it is in ours. The conversion rate is forever changing so you may notice our prices constantly changing but that’s due to the forever changing currency rates. In short all currency’s rates are different and constantly change but the amount taken from your bank is always in your own currency (the first amount you seen).

HOW LONG DOES IT TAKE TO GET MY PIECE?

All custom orders take roughly around 4 weeks (May be sooner or a little longer) to create. If you buy a piece already made it will be shipped within the next 7 business days. Shipping will then take around 2 weeks (international takes an average of 4-5 weeks) as we are located in rural Australia.
If your piece has inclusions (ashes,breast milk etc) then the turn around time starts from when receive your inclusions

WHAT SIZE DO I NEED?

1.25 inches will fit a 5 & 6 week baby, 2 inches will fit a 5 - 8 week baby, 2.5 inches will fit a 5- 10 week baby, 4 inches will fit a 5 - 12 week baby, 5.25 Inches will fit a 5- 15 week baby.

WHAT IF I DON'T WANT A SPECIFIC AGE?

We have two babies that represent a baby for any age. These babies are available in a small size or a larger size. Our small size is approx. 1.5cm long and our larger option is approx. 3cm long.

WHAT DO THE DIFFERENT COLOURS LOOK LIKE?

As each piece is handmade it is hard to tell you exactly how the colours will come out but each custom heart listing has a colour example. We also have many colour examples on our Facebook page.  https://www.facebook.com/mymissingpeace/

COLOUR OPTIONS FOR JEWELLERY, STATUES AND BABIES 16WEEKS +..
We have a page with over 50 different options. Please contact us if you like one but aren't to sure https://www.mymissingpeace.com.au/pages/colour-choices

 

WHAT COLOUR BABIES DO YOU HAVE?

Our 5-week baby comes in a peach colour only and there is no glow option available.

Baby’s between 6 – 12 weeks are available in white, pink or blue and there is also the option to have these in white glow also. Our older baby’s, 13 – 15 weeks are available in white, pink and blue but unfortunately there is no glow option

WHAT COLOUR’S ARE AVAILABLE FOR TINY HEARTS AND BUTTERFLY’S?

Hearts: White, pink and blue.

Butterfly’s: White, White and pink, White and blue, White and Purple

I WANT MULTIPLE BABIES IN ONE HEART, CAN I DO THAT? 

Yes, all hearts have the option for an additional baby, dependant on age. If you are wanting to have more than one baby in your heart you will need to order the heart based on the older baby. For example if you wanted a 12 week and 6 week you would need a 4 inch heart to fit the larger baby, or if you want a 5 week and a 10 week you will need to order a 2.5 inch heart. When you place your order remember to make sure you add any extra babies to your cart.

DO YOU SHIP TO ME?

We ship worldwide xx

HOW DO I CUSTOMISE MY ORDER?

If you are ordering a custom heart you will be in the custom heart section. Once you select the correct size the page will load up all your options for you to be able to customise, including colours, ages, inclusions or extras.

CAN YOU DO PAST 15 WEEKS?

Unfortunately, we currently only have the option to 15 weeks for an exact size.

BUT… we are working on something special for older losses xx

CAN YOU ADD INCLUSIONS?

Yes, we sure can. There are certain inclusion that we are able to include which includes:

Breast Milk – Amount required -30ml

Ashes – Amount required – ¼  to ½ a teaspoon

Cord Stump – can be with clamp

Hair – Amount required -1 lock

Placenta – Amount required -1 dried pill (must be dried)

Any inclusions that are not used whilst making your order will be returned to you.

YOU ARE SOLD OUT HOW DO I GET ONE?

Don’t worry, we restock very frequently, but if you see a product you would like but we are out of stock, please join our mailing list. This will ensure that you never miss out on re-stocked product release or new product releases. To join our mailing list, simply head to the website and in our top menu select ‘ Subscribe to Our Mailing List ‘ and enter your details.

CAN I GET A REFUND?

In some circumstances a refund is available. To see if you r order is eligible for a refund please read our Refund Policy - https://www.mymissingpeace.com.au/pages/refund-policy. If you are able to obtain a refund the usual processing time is up to 10 business days.

WHAT FONT’S WILL YOU USE?

We use a variety of different fonts. Once we have your order, we will select a font that looks the best depending on the letters used. There is no standard text, it is at our discretion to what suits the letter combination.

WHAT COLOURS ARE AVAILABLE FOR CERTIFICATES OF LIFE?

We have several colour options for the certificates, these include the below:

Pink & Blue

Blue& Purple

Pink, Blue & Purple

Blue & White

Pink & White

Gold with Black Writing

If there is a colour that is not listed but you are wanting, please feel free to email us at support@mymissingpeace.com.au

WHAT COLOURS ARE AVAILABLE FOR THE HEARTS AND OTHER KEEPSAKES?

The range of colours for hearts and other keepsakes is larger than our range for the certificates of life. There are some colours that are only available in larger hearts, if you select this colour for a small heart we will contact you to discuss other colour options with you. Our current colours available include:

 

Rainbow                                  Pink Sunset

Forest                                      Pink & Blue Pastel

Galaxy                                    Pink & White Pastel

Dark Galaxy                           Blue & White Pastel

Pink & Blue                             Pastel Pink, Blue & Purple (Galaxy)

Purple & Blue

Ocean

 

Pre-made hearts are available in 4 colour options:

 

Pink and Blue

Purple and Blue

Galaxy

Ocean